Privacy Policy


CHD INNOVATION SA owner of the website (the “Site”) takes seriously compliance with the data protection regulation. This privacy policy explains how CHD INNOVATION and companies of its group handle and treat, as a data controller, your data when you (i) register or visit our site, or associated sites or pages (the "Site") or (ii) engage with us to use the services that CHD INNOVATION provides either via our Site or with our customer services .  


The information that we collect and where we get it from you

CHD INNOVATION processes the following personal information about you:


Information that you provide to us


CHD INNOVATION processes every information that you choose to provide to us as well as the following data:

  • Your first name, name and gender;
  • Mailing address, email, phone number;
  • Name of your company, position;
  • Every information necessary for the provision our services pursuant to a contract (payment information, order history…);
  • Login and access codes;
  • Your preferences about commercial solicitation.


These data are collected when:


  • You register on our Site or for any CHD INNOVATION event (seminars, presentations, surveys);
  • You subscribe to CHD INNOVATION newsletter;
  • You contact us;
  • You order services to CHD INNOVATION;
  • You provide or submit comments, suggestions or any other content;
  • You interact with our services.


Offline data


We may collect your personal information from you offline. For instance, when you attend one of our events, place an order over the phone, or contact our services.

Information we collect from other sources

  • We may receive your personal data from other sources, such as publicly available databases and marketing partners. The information may include, for example, contact, company, and industry data, as well as title, department, address, phone number, and e-mails.
  • Collection by third-parties
  • The Site may contain links to other sites whose information practices may be different than ours. You should consult the other sites' privacy notices as CHD INNOVATION has no control over information that is submitted to or collected by these third parties.
  • Data collected automatically
  • When you are visiting this Site, cookies may be installed on your terminal equipment for audience measurements in order to understand your needs, improve the quality of our services and to perform our contractual obligations.
  • Cookies are also placed when you decide to use sharing buttons linked to social networks.

What is a cookie ?

  • A cookie is a text file placed on your terminal equipment (computer, tablet, smartphone…) during your visit of a website. Cookies are used to identify the terminal equipment on which they are stored.

What types of cookies are used on this website ?


  • Navigation cookies. These Cookies are required for the operation of the Site (for example, to enable you to log into Client Account or to use the Eshop). These Cookies enable you to navigate throughout the Site and use its features. Disabling these Cookies will encumber the Site’ performance and may make the features and service unavailable.


  • Functional cookies. These cookies enable CHD INNOVATION to personalize our content for you, and remember your preferences (for example, your choice of language or region).


  • Analytics cookies. These analytics cookies allow to collect information about your navigation on the website in order to improve it. Our website uses Analytics services, offered by Google Inc.

How to manage your cookies parameters?


You can configure your terminal equipment to disable cookies at any time. You must be aware that this refusal may prevent you from taking full experience of our website navigation facilities.

You are invited to refer to your browser settings menu, where you will be able to block certain types of cookies or to delete them after your navigation.

These following links may help you:




Tracking and recording of our discussions


We may record details of your interactions with us. We may record and keep track of conversations you have with us including phone calls, letters, emails, live chats, and any other kinds of communication. We may use these recordings to check your instructions to us, analyze and improve our service.


How CHD INNOVATION uses your personal data?


CHD INNOVATION will only process your personal data for the following purposes :


  • To visit our Site;
  • To process your orders and provide you with related services;
  • To activate your client account;
  • To ensure communication on our services and customize our offers;
  • To provide our newsletter;
  • To understand and answer your expectations, comments and suggestions;
  • To analyze and predict your preferences so that we can offer you tailored services or that may interest you;
  • To send you marketing communications;
  • Conduct surveys, analysis and statistics;
  • Inform you on the improvement of our services;
  • Understand
  • In case of recruitment, to process your applications;
  • To process your claims.


Also, we may aggregate and/or anonymize your data so that it will no longer be considered as personal data. We do so to generate other data for our use, which we may use and disclose for any purpose (including in particular for statistics, services analyses, provision of new services, amelioration de nos services…).

What is our legal basis to use or process your personal information


Your personal information is only processed by CHD INNOVATION when we have a legal basis to do so and in particular:

  • to perform our obligations in accordance with any contract that we may have with you (for instance, to process your orders, to register on our Site, answer your queries….)
  • in case of consent (by navigating on our Site, clicking on a ticking box…). You may withdraw your consent at any time
  • it is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we provide our services in the best way that we can
  • it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us




What are your rights?


You have the following rights:


  • Access to your information – You have the right to request a copy of your personal information that we hold.
  • Correcting your information – CHD INNOVATION strives to make sure that your personal information is accurate, complete and up to date. At any time, you may ask us to correct your personal information
  • Deletion of your information – You have the right to ask us to delete personal information about you where i) You consider that we no longer require the information for the purposes for which it was obtained or ii) our use of your personal information is contrary to law or our other legal obligations.
  • Restricting how we may use your information – You may ask us to restrict how we use your personal information. In this case, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds.
  • Right to data portability - You have the right, in certain circumstances, to obtain personal information you have provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice (please note that this right is limited to the data you provided to us).


These requests must be addressed by written request to CHD INNOVATION, Delphine ZERDOUN, our DPO, dzerdoun@CHD or 92-98 boulevard Victor Hugo – 92110 Clichy.

If our answer is not satisfactory within the time limit set by the applicable law, your may lodge a complaint with the relevant data protection supervisory authority.


Do we disclose your personal data to third parties?


Our commercial partners and companies of our group (the “Authorized Processors”) who work with us for management of our website, performance of our contracts with you, hosting of your data and provision of our business operations. They exclusively process your personal data within the scope of the missions entrusted to them. These Authorized Processors may contact you directly using the personal data that you provided us or that we obtained lawfully from third parties. We strictly require from our Authorized Processors that they process your personal in data in compliance with personal data applicable regulation and to implement appropriate measure to ensure security and confidentiality of your personal information.


We may also release your information when we believe release is appropriate to comply with the law, protect ours rights, or if all or part of our assets is transferred to another company.


Lastly, aggregated data, meaning non-identifiable data can be transferred to third parties for marketing, advertising or any other purpose.



Are your data transferred outside the European Union?


We may transfer your personal information outside of the European Economic Area (EEA) to other companies within our group, and to external suppliers based outside of the EEA. The EEA comprises those countries that are in the European Union (EU) and some other countries that are considered to have adequate laws to ensure personal information is protected.

When transferring your personal information outside of the EEA, we will (and will ensure that service providers acting on our behalf agree to) protect it from improper use or disclosure and ensure the same levels of protection are in place as are applied within the EEA.

How long do we your personal data?


CHD INNOVATION keeps your data relating to your visit of the Site for at least three years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation or for longer if we are required to do so according to our regulatory obligations.


Your contractual data are kept for the length of our contractual relationship, plus the legal deadlines for archiving or if it is necessary to keep them to protect our legal interests.

No collection and process of data relating to minors

The Site and the services proposed by CHD INNOVATION are not intended to minors. Therefore, CHD INNOVATION does not process personal data relating to minors. By accessing to the Site, declare that you are older than 18.


Security of your data


CHD INNOVATION is committed to keeping the personal data provided to us secure and we have implemented appropriate information security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.


All of our partners, employees, and data processors who have access to and are associated with the processing of your personal data, are obliged to respect the confidentiality of such personal information.

Changes to our privacy policy


This privacy policy may be updated from time to time to reflect any changes of the applicable personal data regulation or the way we use your personal data. We encourage you to review this privacy policy periodically to be informed of how we use your personal information.